Return and Refund Policy

Effective Date: June 7, 2026

At David Morrison Books, customer satisfaction is our top priority. We want you to feel confident about every purchase. If something does not meet your expectations, we provide a straightforward, hassle-free return and refund process.

Return Eligibility

Return Window
– Customers may return eligible items within 30 days of the delivery date (not the order date)
– Products must be in unused, original packaging
– Items must include all original accessories, inserts, and packaging materials
– Books should be free from writing, highlighting, markings, or damage
– We do not charge any restocking fees

Non-Returnable Items
For health, safety, and quality reasons, the following items cannot be returned:
– Items damaged due to misuse or normal wear and tear after delivery
– Products that show signs of use beyond initial inspection
– Items without proof of purchase
– Books purchased from other retailers

Return Costs & Responsibility

Defective, Damaged, or Incorrect Items
If you receive a product that is damaged during shipping, defective or faulty, or incorrect (wrong title or edition):
We will cover all return shipping costs. We will arrange a prepaid return label and provide a full refund or replacement at no charge to you.

Change of Mind or No Longer Wanted
If you simply changed your mind or no longer want the item, you may still return it within 30 days. However, you will be responsible for return shipping costs.

Lost or Never Received Items
If your order never arrives and tracking shows it as lost or undeliverable:
– Contact us immediately at info@davidmorrisonbooks.com
– We will work with the carrier to locate the package
– If the package cannot be located within 7 business days, we will issue a full refund or send a replacement at no additional cost

How to Initiate a Return
Returning an item is simple. Follow these steps:

1. Contact Us: Email info@davidmorrisonbooks.com with:
– Your order number
– Item(s) you wish to return
– Reason for return
– Photos (if applicable for damaged or incorrect items)

2. Review & Approval: Our team will review your request within 1 business day and respond with next steps

3. Return Authorization: If approved, you will receive a Return Authorization (RA) number and detailed return instructions

4. Repack Your Item: Place the item back in its original packaging. Include the RA number inside or on the outside of the package

5. Ship It Back: Drop off your package at the designated carrier location

Important: Returns without a Return Authorization number may be delayed or rejected. Always contact us first before shipping anything back.

Refund Process
– Once we receive your return, our team will inspect the item within 1-2 business days
– Approved refunds are processed within 7-10 business days of receiving your return
– The refund will be issued to your original payment method
– You will receive an email confirmation once your refund has been processed
– Please allow an additional 3-7 business days for your bank to post the refund to your account

Exchanges
If you would like to exchange an item for a different title or edition, contact us at info@davidmorrisonbooks.com within 30 days of delivery. Exchanges are subject to product availability. If the replacement item is unavailable, we will issue a full refund.

Restocking Fees
We do not charge restocking fees. There are no hidden fees or penalties for exercising your right to return an item.

Company Information
Business Name: David Morrison Books
Address: 1420 SE 37th Ave, Portland, OR 97214, United States
Email: info@davidmorrisonbooks.com
Phone: +1 503-236-8600

Customer Service Opening Hours:
Monday-Friday: 9:00 AM – 5:00 PM
Saturday-Sunday: Closed
Time Zone: Pacific Time (PT)

Response Time: We respond within 1 business day